Cancellation policy

ORDER CANCELLATION POLICY

CANCELLING YOUR ORDER

If you need to cancel your order, please contact us as soon as possible by filling out the contact form. 

We’ll do our best to accommodate cancellation requests before your order has been dispatched.

Once an order has been dispatched, it can no longer be cancelled. However, you may still be able to return your order in accordance with our Returns & Refunds Policy and your statutory consumer rights.

PRE-ORDERS

Please note that pre-order items are purchased in advance as part of our limited drops.

If you wish to cancel a pre-order, please contact us as soon as possible. If your order has already been processed for dispatch, our normal returns procedure will apply.

REFUNDS

Where a cancellation is accepted before dispatch, your refund will be issued to the original payment method.

For returns after delivery, please refer to our Returns & Refunds Policy.

Please do not send an item back without contacting us first, as we need to provide you with the correct return instructions.